Fastm Llp
- No refunds will be provided once the order is in production and the print file(s) have been approved by the customer.
- The entire amount of the order, along with applicable taxes and shipping/handling fees, shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below.
- Additional Service Fees, List Purchase, and USPS Postal Costs are non-refundable.
- Any payment received from the customer shall be deemed fully paid to the company and non-refundable at a rate of twenty percent, whichever is earlier, even where the print job never reaches the "In Production" or shipment phase due to no fault of the company.
- If the customer is not 100% satisfied with the order for any reason, they are encouraged to contact the company's customer service department.
- In the event of a defective product, the company will reprint and send the product to the customer at no cost to the customer. The determination of defect is at the sole discretion of the company.
- In the case of orders lost in transit, the company will offer a free expedited reprint on orders less than or equal to $250.
- Direct mail services, including printing, mailing services, list services, and design services, are not subject to the foregoing return policies.
- The company reserves the right to limit or cancel quantities purchased per account, per household, or per order.
- The customer is responsible for providing current, complete, and accurate purchase and account information for all purchases made on the company's website.
- All complaints must be registered within 3 days of receipt of the final printing job.
- The company is not liable for U.S. Postal Service mistakes, loss, or delayed delivery times.
- The company's liability to the customer for any reason shall not exceed the amount actually paid to the company, if any, for or through the use of the company's website.
- The customer is responsible for any error in the accuracy of their print-ready artwork files.
- The company is not responsible or liable for any damages or claims incurred by the customer or their business that are caused by printing errors or defects.
- The company's liability to the customer for any reason shall not exceed the amount actually paid to the company, if any, for or through the use of the company's website.
- The customer is responsible for any error in the accuracy of their print-ready artwork files.
- The company is not responsible or liable for any damages or claims incurred by the customer or their business that are caused by printing errors or defects.
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